MND.

Seven systems.
One integrated engine.

Each automation tackles a specific revenue leak in your clinic. Together, they form a complete system for protecting and growing your bookings — with no extra staff and no technical knowledge required.

01Core

No-Show Elimination System™

The most direct path to revenue recovery. Multi-step automated reminders via SMS, WhatsApp, and email — timed precisely to your treatment calendar.

No-show rates in private clinics typically run between 15–25%. At £100–600 per treatment depending on your service mix, even a modest no-show rate represents a significant monthly loss — with no mechanism to recover it.

We deploy a layered reminder sequence: a confirmation message at booking, a 72-hour reminder, a 24-hour reminder, and a same-day reminder — each personalised with the patient name, treatment, and a direct reply option.

  • Typically 25–35% fewer no-shows within the first 30 days
  • Automated deposit request flow for high-value treatments
  • Smart rescheduling prompts for late cancellations
  • Real-time confirmation tracking dashboard
02Core

Rebooking Automation

Turn one-time clients into regulars. AI-triggered rebooking nudges sent at exactly the right time based on treatment type and optimal return interval.

Most clients intend to rebook but forget. Without a proactive follow-up system, a large portion of potential repeat business is lost to inaction — not dissatisfaction.

Based on the treatment received, we configure smart follow-up sequences that send rebooking prompts at the clinically optimal interval — 4 weeks for skin treatments, 6–8 weeks for injectables, etc.

  • 20–30% increase in repeat booking rate
  • Treatment-specific timing for all procedures
  • One-tap rebooking link via SMS and WhatsApp
  • Seasonal reactivation campaigns included
03Growth

Lead Follow-Up Sequences

Instant AI responses to every new enquiry — across Instagram DMs, WhatsApp, website forms, and missed calls. Stop losing leads to slow follow-up.

The clinic that responds first typically wins the booking. Most enquiries are decided within minutes — clinics that reply hours later often find the lead has already moved on.

We build instant-response automations for every lead source: Instagram DM auto-replies, website form acknowledgements, WhatsApp enquiry sequences, and missed-call SMS recovery.

  • Sub-60-second response time to all new enquiries
  • Multi-stage nurture sequence for unconverted leads
  • Lead qualification and intake form automation
  • CRM pipeline integration for team visibility
04Growth

Review & Reputation Engine

Build your Google and Trustpilot profiles on autopilot. Automated post-treatment review requests sent at peak satisfaction — without any manual effort.

Happy clients rarely leave reviews unprompted. Yet prospective patients routinely check Google and Trustpilot before booking — clinics with thin review profiles lose business to competitors with stronger ones.

Post-treatment, patients receive a personalised thank-you message with a direct link to leave a review. Timing is optimised per treatment type. Negative sentiment is flagged internally before it goes public.

  • Average 4–8 new Google reviews per month
  • Automated Trustpilot and Facebook review requests
  • Internal alert for potentially negative feedback
  • Review performance tracking in dashboard
05Recovery

Missed Call Recovery

Every missed call triggers an instant, personalised SMS. Never lose a potential booking because no one answered the phone.

Busy clinics routinely miss inbound calls during peak hours. Callers rarely ring back — they move on to the next clinic on the list.

When a call goes unanswered, an automatic SMS fires within 30 seconds: "Hi, sorry we missed your call — how can we help?" with a direct link to book or reply via WhatsApp.

  • Captures missed call leads that would otherwise be lost
  • Instant SMS within 30 seconds of missed call
  • Optional WhatsApp conversation continuation
  • Missed call volume tracking and trends
06Recovery

Consultation-to-Booking Pipeline

Turn consultations into confirmed bookings. Post-consultation follow-up sequences with personalised treatment plan summaries and booking links.

Patients often leave consultations interested but undecided. Without a structured follow-up, many never convert — even when they fully intended to book.

After every consultation, patients receive a personalised follow-up with a summary of the recommended treatments, FAQs, before/after imagery, and a direct booking link — delivered over 3–5 touchpoints across 7 days.

  • Structured follow-up that moves undecided leads toward booking
  • Personalised per treatment type and concern area
  • Objection-handling messaging sequences
  • Pipeline visibility for clinic team
07Intelligence

Reporting & Revenue Dashboard

Real-time visibility into every metric that matters. No-show rates, automation performance, recovered revenue, and booking trends — in one clear dashboard.

Most clinic owners don't know their actual no-show rate, their lead conversion rate, or how much revenue their automations are generating. What you can't measure, you can't improve.

We build a centralised dashboard that consolidates all automation performance into a single view: recovered revenue, no-show trends, lead volume, response rates, review growth, and ROI — updated in real time.

  • Real-time recovered revenue tracking
  • No-show rate trends over time
  • Automation performance by sequence
  • Monthly executive summary delivered to inbox

See where your clinic
is losing revenue.

Book a free 30-minute audit call. We map your current booking flow, identify every revenue leak, and show you the exact systems we'd install to fix them — before you spend a penny.

Free audit

We calculate your revenue gaps before you commit to anything.

Live in 7 days

Integrated with your existing booking software.

Cancel anytime

No long contracts. Stay because it works.